Acceptable Use Policy

Caller ID

You may only present a caller ID that you own or are expressly authorized to use. All numbers must be verified through our verification process before use.

Transmitting misleading or inaccurate caller identification with intent to defraud, cause harm, or wrongfully obtain anything of value is illegal and strictly prohibited.

Consent and Do Not Call

You are responsible for compliance with the Telephone Consumer Protection Act, the FCC's rules, and applicable state law.

You must obtain any legally required prior consent, scrub against the National Do Not Call Registry and your own internal list, honor opt-out requests within 10 days, and observe permitted calling hours.

Prohibited traffic

No robocalling, spoofing, spam, fraud, harassment, or any calling that violates law.

No traffic to high-cost, premium-rate, or fraud-prone destinations that are blocked or restricted on your account without prior authorization.

Billing

Calls are prepaid and rated against your wallet balance the moment each call ends. Answered calls are billed the applicable per-minute rate, by longest-prefix match.

A flat per-call connection fee, shown in your dashboard, applies to every call attempt whether or not it's answered. Calls our network can't route are not charged.

When your balance reaches zero, outbound calling is disabled until you add funds. Top-ups are final and non-refundable once confirmed.

Suspension

We may suspend or terminate any account immediately for suspected spoofing, fraud, traceback requests from the Industry Traceback Group, or breach of this policy.

Cooperation

We cooperate with lawful requests from carriers, the FCC, and law enforcement, and keep records of caller ID verification and call detail for traceback purposes.