Frequently asked questions
How does billing work?+
You load a prepaid balance and every completed call is rated in short increments by longest-prefix match, then deducted from your wallet. Your exact rates and increments are shown in your dashboard. No monthly fees or minimums.
What happens when my balance hits zero?+
Outbound calling stops immediately. The switch computes a maximum call duration from your balance before each call, so you can never overspend.
Do I have to use your dialer?+
No. You get standard SIP credentials that work with MicroSIP, Zoiper, or any softphone. Configure it as a manual route and dial however you like.
Why do I have to verify a caller ID?+
US law prohibits presenting a number you don't control. We place an automated verification call or text to confirm ownership.
How do I pay?+
Top up your balance online from your dashboard. Payments confirm quickly and never bounce or charge back.
Can I get call records?+
Yes. Every completed call writes a record you can filter by destination, status, and date, then export to CSV.
Is there a contract?+
No. It's prepaid. Top up when you want, stop when you want. Your balance stays on your account.